Privacy Policy

ListingPro ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service directory platform. This policy applies to all users in the European Economic Area (EEA), United Kingdom, and worldwide, ensuring compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

Please read this Privacy Policy carefully. By accessing or using ListingPro, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, do not use our platform.

1. Data Controller

For the purposes of GDPR and other data protection laws, ListingPro acts as the data controller for the personal information we collect and process. You can contact us regarding any privacy matters at:

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: Name, email address, password (encrypted), phone number, and profile photo
• Business Listings: Business name, description, category, location, contact details, operating hours, images, and pricing information
• Reviews and Ratings: Review text, ratings, photos, visit dates, and timestamps
• Communications: Messages sent through our platform, support inquiries, and feedback
• Payment Information: Processed securely through third-party payment processors (we do not store complete credit card details)

2.2 Information Collected Automatically

• Usage Data: Pages viewed, features used, search queries, time spent on pages, and interaction patterns
• Device Information: IP address, browser type and version, operating system, device identifiers, and screen resolution
• Location Data: Approximate location based on IP address or precise location if you grant permission
• Cookies and Similar Technologies: Session cookies, preference cookies, analytics cookies, and marketing cookies (see Section 8)
• Log Files: Access times, error logs, and system activity for security and troubleshooting purposes

2.3 Information from Third Parties

• Social Media: Profile information when you connect social media accounts or use social login features
• Business Information: Publicly available business data from directories and public records
• Analytics Providers: Aggregated usage statistics and demographic information

3. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

• Contractual Necessity: To provide our services, process transactions, and fulfill our obligations to you
• Legitimate Interests: To improve our services, prevent fraud, ensure security, and conduct analytics
• Consent: For marketing communications, optional features, and non-essential cookies (which you can withdraw at any time)
• Legal Obligations: To comply with applicable laws, regulations, court orders, and government requests

4. How We Use Your Information

• Provide, maintain, and improve our platform and services
• Create and manage user accounts and business listings
• Process transactions and send related information
• Respond to inquiries, support requests, and feedback
• Send administrative notifications, service updates, and security alerts
• Personalize your experience and provide relevant content and recommendations
• Conduct analytics, research, and develop new features
• Detect, prevent, and address fraud, security issues, and technical problems
• Enforce our Terms of Service and protect our legal rights
• Send marketing communications (with your consent, which you can opt-out from at any time)
• Comply with legal obligations and respond to lawful requests

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Public Information

Business listings, reviews, ratings, and profile information (name and photo) are publicly visible to all platform users and may be indexed by search engines.

5.2 Service Providers

We work with trusted third-party service providers who assist us in operating our platform:

• Cloud hosting and infrastructure providers
• Payment processors and financial institutions
• Email and communication service providers
• Analytics and data analysis services
• Customer support and help desk platforms
• Security and fraud prevention services

These service providers are contractually obligated to protect your data and use it only for the purposes we specify.

5.3 Business Transfers

If we are involved in a merger, acquisition, bankruptcy, reorganization, or sale of assets, your information may be transferred. We will notify you via email and/or prominent notice on our platform of any such change.

5.4 Legal Requirements

We may disclose your information if required by law, legal process, court order, or government request, or to:

• Comply with legal obligations
• Protect our rights, property, or safety, or that of our users or the public
• Detect, prevent, or address fraud, security, or technical issues
• Enforce our Terms of Service

5.5 With Your Consent

We may share your information for any other purpose with your explicit consent.

6. Your Rights Under GDPR and Data Protection Laws

If you are located in the EEA, UK, or other jurisdictions with similar laws, you have the following rights:

To exercise any of these rights, please contact us at privacy@listingpro.com. We will respond to your request within one month (or two months for complex requests). We may require verification of your identity before processing your request.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Account Data: Retained while your account is active and for 90 days after deletion
• Business Listings: Retained while active; archived for 2 years after deletion for legal purposes
• Reviews: Retained indefinitely as they provide value to the community, but anonymized upon account deletion
• Transaction Records: Retained for 7 years to comply with financial and tax regulations
• Support Communications: Retained for 3 years for quality assurance and legal purposes
• Log Files: Retained for 12 months for security and troubleshooting purposes

After the retention period, we securely delete or anonymize your data so it can no longer identify you.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our platform. You can control cookie preferences through your browser settings and our cookie consent banner.

Types of Cookies We Use:

• Essential Cookies: Required for the platform to function (e.g., authentication, security)
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how visitors use our platform
• Marketing Cookies: Used to deliver relevant advertisements (requires your consent)

9. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption of data in transit (TLS/SSL) and at rest
• Password hashing using bcrypt with secure salt
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure data centers with physical and network security
• Regular backups and disaster recovery procedures
• Employee training on data protection and security best practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your jurisdiction.

When we transfer data from the EEA or UK to other countries, we ensure appropriate safeguards are in place, including:

• EU Standard Contractual Clauses
• Adequacy decisions by the European Commission
• Binding Corporate Rules
• Other legally approved transfer mechanisms

11. Children's Privacy

Our platform is not intended for children under 16 years of age (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

12. Third-Party Links and Services

Our platform may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.

13. Marketing Communications

With your consent, we may send you promotional emails about new services, special offers, and other information we think may interest you. You can opt-out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Adjusting your account notification preferences
• Contacting us at privacy@listingpro.com

Note: You cannot opt-out of service-related communications (e.g., account verification, transaction confirmations, security alerts).

14. Data Breach Notification

In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach, as required by GDPR.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending you an email notification (for significant changes)
• Displaying a prominent notice on our platform

Your continued use of the platform after changes become effective constitutes acceptance of the revised policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For EEA/UK residents: If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

17. Supervisory Authorities

If you are located in the European Economic Area, you have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates applicable law. A list of supervisory authorities is available at:

https://edpb.europa.eu/about-edpb/board/members_en